Refund policy

If you receive a broken bottle, please email us your order number and a picture to info@hdsauceco.com - We will ship out a replacement ASAP.


To start a replacement, you can contact us at info@hdsauceco.com

No need to ship us broken bottles, pictures will be just fine.

You can always contact us for any return question at info@hdsauceco.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
Not what you ordered or received the wrong item? No problem - we got you! No need to return the incorrect item, just email us at info@hdsauceco.com and we'll ship your item out ASAP!

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hdsauceco@gmail.com.